Privacy Policy

Effective Date: 1 July 2026  |  SoilSmart Haven, Apo-Abuja, FCT, Nigeria

1. Introduction

SoilSmart Haven ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, make a booking, or contact us. It is prepared in compliance with the Nigeria Data Protection Act (NDPA) 2023 and the Nigeria Data Protection Regulation (NDPR) 2019.

2. Information We Collect

We may collect the following categories of personal data:

  • Identity Data: Full name, date of birth.
  • Contact Data: Email address, phone number, postal address.
  • Booking Data: Check-in/check-out dates, accommodation type, special requests, and payment confirmation reference numbers.
  • Technical Data: IP address, browser type, pages visited, and time spent on our website (via analytics).
  • Communications: Messages sent via our contact form or email.

We do not collect or store card numbers or payment credentials directly. Payments are processed by Paystack, a PCI-DSS compliant third-party provider.

3. How We Use Your Information

We use your personal data to:

  • Process and manage your bookings and payments.
  • Send you booking confirmations, receipts, and transactional communications.
  • Respond to your enquiries and provide customer support.
  • Improve our website, services, and guest experience.
  • Send marketing communications (only where you have consented or we have a legitimate interest).
  • Comply with our legal and regulatory obligations.

4. Legal Basis for Processing

Under the NDPA 2023, we process your data on the following lawful grounds:

  • Contract Performance: Processing necessary to fulfil your booking.
  • Legitimate Interests: Improving our services and fraud prevention.
  • Consent: For marketing emails and newsletters, where you have opted in.
  • Legal Obligation: Where required by Nigerian law or regulatory authority.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

  • Paystack: For processing payments securely.
  • Resend: Our email service provider for transactional and marketing emails.
  • Supabase: Our cloud database provider (data stored on servers compliant with international security standards).
  • Legal authorities: Where required by law, court order, or government regulation in Nigeria.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are typically retained for a minimum of 6 years for accounting and legal compliance purposes. You may request deletion of your data at any time (subject to legal retention obligations).

7. Your Rights

Under the NDPA 2023, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request erasure of your data (right to be forgotten).
  • Object to or restrict our processing of your data.
  • Withdraw consent at any time (where processing is based on consent).
  • Lodge a complaint with the Nigeria Data Protection Commission (NDPC).

To exercise any of these rights, contact us at soilsmartng@gmail.com.

8. Cookies

We use essential cookies to enable core functionality (e.g., session management). We do not use third-party advertising cookies. You may disable cookies in your browser settings, though this may affect the functionality of our website.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), secure cloud storage, and access controls. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are significant, we will notify you by email or by a prominent notice on our website. The date at the top of this page indicates the latest version.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

SoilSmart Haven
CA1 Lavender Close, DME Estate 2, Apo-Abuja, FCT, Nigeria
Email: soilsmartng@gmail.com
Phone: +2348057407516

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